Tech Support
Sometimes technology just doesn’t want to cooperate. If you’re currently experiencing any technical issues during online worship at live.oakdale.church, or using the MyOakdale Database or the Oakdale App, check out the FAQs below for some basic troubleshooting tips.
If you still need assistance, follow the link at the end to let us know. We’re here to help!
Tech Support Frequently Asked Questions & Tips
THe Oakdale App:
A NEW Oakdale App is COMING SOON! We will let you know when it releases.
Live.Oakdale.church
& Online Worship:
What should be my first response to a technical issue?
Three great first steps to resolve most tech issues are:
- Refresh the page.
- Double-check your internet connection.
- Try using a different web browser (See below).
Nine times out of ten, one of those steps will do the trick!
What does "Refreshing" a page mean and how do I do it?
To “refresh” a web page simply means to load it again. On most other browsers there is an arrow at the top of the page that look similar to this: . On Google Chrome and Safari, in the menu bar, click “View” and then “Reload”.
Am I required to login to watch the service and see the chat?
No. You are not required to login if you just want to watch the service and view the live chat. You can always click the "x" when prompted to login. You would need to login if you wanted to participate in the live chat or request prayer.
How do I download a different web browser or verify mine is up to date?
Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.
Download Google Chrome
Download Microsoft Edge
Download Mozilla Firefox
Download Apple Safari
OR
You can verify that you have the latest version of your preferred browser using these links: Chrome, Safari, Firefox and Microsoft Edge (formerly Internet Explorer) and Opera.
What do I do if the video suddenly stops playing?
If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.
If we are experiencing technical issues with our livestream we will update you in the chat with what is going on.
My Chat window is now in another language. How can I change it back to English?
Click at the top of the chat window—this will default the chat to the language you’re currently using in your messages. You’ll see a globe icon. Refresh if needed (see above). For mobile users click the hamburger icon on the left top corner and select your preferred language.
How do I get the video to play if the screen says it's "Unable to connect to the content"?
If you receive the message below, first try refreshing the page (see above). If that doesn’t help, click “Watch in low quality” or ”Watch in high quality” under the video.
If I am using my phone (especially iPhone) how can I watch the service and still access the chat?
Exit out of the full screen video by clicking the X at the top left of the video screen. You need to select the Picture-in-Picture button on the video screen (see photo below). This will pop out the video on a smaller screen so you can watch and still access the chat.
My computer or phone is just not cooperating today. How can I watch the service/message later?
The entire service including worship is available at vimeo.com/oakdalechurchlive. You can go here to watch the service on demand.
Sunday messages are also posted, usually by Tuesday, on the church website - oakdale.church/message. You can sign up to receive a direct link to the message on our website sent to you my text message (usually Mondays at noon) by texting the word OAKDALE to the number 78716.
Giving &
Statements:
How can I financially support Oakdale?
Please visit oakdale.church/give to find all of the ways you can give tithes, offerings or gifts to support the disciple-making mission at Oakdale.
How do I manage my Recurring Giving
Please visit my.oakdale.church/Give. At the bottom of the giving form you can see "My Recurring Giving" to be able to edit your current recurring giving.
To start new recurring giving, please select RECURRING at the top of my.oakdale.church/Give. You can then select the amount, frequency, start date and then how you want to pay (Credit/Debit or ACH).
What are the Processing Fees to Give Online?
We pay a processing fee for every donation/gift or tithe. Maximize your impact, please consider covering transaction fees with your gift:
- Credit/Debit: $0.30 + 2.29%
- ACH: $0.30 + 0.4%
Where do I find my Giving History?
You can find your giving history by clicking the Giving tab on your my.oakdale.church profile or by clicking here.
How do I access my Giving Statement?
You can see your contribution statement and giving history by selecting the Giving tab (or click here). To find your most current statement click the button Statements and then select the hyperlink for this year. This will be your up to date statement as of today.
Let us know if there are any problems by emailing finance@oakdale.church.
Does Oakdale mail out Tax Statements?
We will NOT be mailing out giving statements in an effort to be good stewards of our finances (printing and mailing is a significant cost).
Your statement is always available on the my.oakdale.church database, by clicking the giving tab then selecting statements, or directly by clicking here.
Memorial Gifts - How can I give to Oakdale in honor or memory of someone?
Thank you for giving in honor or memory to Oakdale. Please visit my.oakdale.church/give/memorial. Be sure to add a note so your gift is applied to the correct place.
My.Oakdale.Church
Database:
How do I login to the My.Oakdale.Church Database?
Visit my.oakdale.church and login with your user name or email and password associated with your account.
If you do not have an account please click here to send us an email to help!
How can I access the Church Photo Directory to find emails or phone numbers for other congregants?
Please visit my.oakdale.church/PictureDirectory.
You will need to login with your MyOakdale user name or email and password. See the first question for help. Here you can search for other congregants contact information.
How do I access my profile on the MyOakdale database website?
Visit my.oakdale.church and login to the MyOakdale Database. You will see your profile page and on the left-hand side see your family members listed. Under your contact information at the top and the blue and green labels you will see various tabs that you can select.
To edit your contact information make sure you are on the Personal tab (or click here). On the upper right side of the page you can click the edit button. Then you can make changes to your email, birthday, anniversary and phone numbers. Make sure you click the blue save changes when you are done.
How can I add or change my photo to the Oakdale Database?
The EASIEST way to do this is through the Oakdale App (see help to do that above). You can also do this on the website from your computer. On your profile page, click Edit Picture below your current photo or the grey person icon. Then select Choose File and select the photo saved on your computer. You will then select Upload.
How do I find Church Board Minutes?
Please click on the Resources tab (or click here) and then select the tab Church Board. Minutes are available by clicking the link under each month to access the PDF.
How do I find Giving History or Statements?
You can see your contribution statement and giving history by selecting the Giving tab (or click here). To find your most current statement click the button Statements and then select the hyperlink for this year. This will be your up to date statement as of today.
Let us know if there are any problems by emailing finance@oakdale.church.
How do I find Emails or Texts the Oakdale sent me?
The Communications tab (click here) has a list of all the emails and texts that you received from Oakdale. If you want to find an old email this is where you go. Select the link that matches the subject of the email to open it.
How can I verify my own membership status at Oakdale using the MyOakdale database?
Login at my.oakdale.church in a mobile or web browser. At the top of your profile page there are green squares under your name and contact information. If you have a green square that says "Member" you are a member. If your green square says "Not Member" or "Previous Member" you are not a member or used to be a member.
Please reach out to us with issues, office@oakdale.church.
